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SERVICES POLICY

**READY TO HEALWELL HP (RTH HP) SERVICES POLICIES**

At Ready To HealWell HP, our mission is to empower clients to live healthier lives through holistic methods of care. We believe in a mind-body-spirit approach to health & wellness, which is key to optimal health.

Our Belief:

**HEALING IS A STATE OF BEING, NOT A DESTINATION**​


This approach complements any existing health care program.

Ready To HealWell HP (RTH HP) Intent:

The intent of any and all services offered and/or nutritional protocols or lifestyle recommendations suggested the RTH HP team is designed to support the natural physiological & biochemical processes of the human body. The purpose is not to diagnose, treat, prevent or cure any disease. All suggested protocols are from a holistic perspective. As such, RTH HP does not act as your primary care physician and you must continue to have a medical PCP and keep them informed of all your healthcare activities.

Clients Within the USA.

As a Holistic Health & Functional Medicine Practitioner, Kinita Fleming, may provide recommendations, coaching, and consulting regarding functional foods, herbal medicines, lifestyle changes, mindfulness meditation, Reiki therapy, and holistic health education, but does not create a doctor-client relationship. You must always have a Primary Care Physician that you work with in your hometown even if consulting with Kinita. You agree to keep your doctor informed of all your health and lifestyle changes. Inform your PCP if you take prescriptions and lose weight, as many Doctors prescribe based on weight. 

Consent to Participate in Telehealth Consultation:

By scheduling with Ready to HealWell HP and by signing this agreement I acknowledge that I am agreeing to participate in telehealth consultation (tele-consults) with the staff at Ready To HealWell HP (RTH HP). I am seeking this tele-consult for my own purposes and not on behalf of any third party. I understand the risks, benefits, limitations and alternatives to tele-consults (including the option to seek a different practitioner for in-person services) and have chosen of my own free will to participate in tele-consults with Ready To HealWell HP. I understand I am a participant in the decision-making process and I am free to decline any service/treatment/recommendation/suggestion offered by the RTH HP team at any time. I accept that the RTH HP team may at any time refer me to a different office if the nature of my consultation is inappropriate for tele-consults. I understand that tele-consults typically involve the use of audio and/or video or other technology between me and the Consultant. Due to the nature of tele-consults, visits are largely educational and rely heavily on the client history and laboratory findings. Exam and vital findings via video or phone are limited in nature vs an in-person examination.

 

​Cancellations:

We request a minimum of 48 hours advance notice for any cancellation or rescheduling of your appointment.  This is a consideration to our consultants.  Short notice or no notice will result in an office visit charge at the regular rate.

 

​Payment of Services:

Payment in full is expected at the time of scheduling or at the time of service.  Ready To HealWell HP receives payment in electronic, credit, and debit card form. There are no service refunds. You agree that your payment method on file will be automatically charged for any Ready To HealWell HP invoice generated such as your visit fee or if a supplement order or lab order is requested. You also authorize Ready To HealWell HP to automatically charge your payment method for any missed appointments or late cancellations of less than 48 hours in advance at the full service fee. There is no charge for rescheduling or canceling appointments more than 48 hours in advance. I am also responsible for any chargeback fees if for some reason my payment method is declined. This authorization is part of my records and will be treated with privacy, confidentiality and respect.

Additional time charge:

If a visit goes over the scheduled time (ex. 1 hour) then there will be an additional visit charge in 15 minute increments at the prorated rate. Your credit card on file will be charged after the visit is complete.

Refunds:

Supplements and Lab work is purchased through outside vendors and RTH HP can not issue any refunds, please only purchase items you intend to use. There are no refunds for services that have already been fulfilled (ex. after a visit) or not. If you purchase a set of visits/services for a discount in a "package plan" and decide to not use them all - you will not receive a refund for any remaining balance after calculating the used visits at the normal fee schedule. You may receive a refund for a prepaid visit if RTH HP cancels the appointment.

Primary Care Physician (PCP):

Ready To HealWell HP staff does not act as a primary care physician and is not on call.. Please maintain a positive, working relationship with your medical doctor, keep him/her informed of your healing activities and continue your regular medical care and check-ups. This applies to all providers with Ready To HealWell HP.
 

Photo release, Social Media release, Website and Marketing release

You agree to authorize Ready to HealWell HP to use any public reviews (ex. Google, Yelp, Facebook, etc.) that you submit or a review emailed to us. These reviews may be used for marketing activities and other online promotions via social media, websites and all printed or digital publications and media in perpetuity. You acknowledge that participation is voluntary, there is no financial compensation and this includes photos, graphics and testimonials. You release Ready To Healwell HP of any liability or claims by me or any third party related to the use of photographs, graphics or testimonials in printed or digital media.
 
Updates to RTH HP Policies

All current updates to our Policies will be immediately applicable to you & all previous signers and posted on the Ready To HealWell HP website and in our customer management software. You may view them there or request an updated copy emailed to you at any time.

Stopping Medication:

Ready To HealWell HP's Practitoner will **NOT** take you off any medication, which can only be done with your prescribing physician. If your goal is to decrease your need for medication, we can suggest a protocol to encourage health and then you may work with your MD to monitor your progress and see if you are able to lower or eliminate your medication dosage over time. Keep your MD informed. 

Emergencies:

In case of an emergency, call your PCP, visit your local urgent care or call 911.

INFORMED CONSENT

**OFFICE SERVICES**

Ready To HealWell HP (**Ready To HealWell or RTH HP**) offers a variety of holistic care and/or coaching services including Nutrition, Energy Work, Herbal Medicine, Health Coaching, Meditation, Functional Nutrition, Nutritional Lab Education, all through Practitioners operating within their scope of practice. All of these holistic services are collectively referred to as Holistic Health Coaching or Functional Medicine Consultations.

 

**INFORMED CONSENT FOR NUTRITION CARE (Which includes all items mentioned above).**

To the client (or their legal guardian, court-appointed conservator, or agent):  Please read this entire form prior to signing it.  Please ask any questions prior to signing this form if you are unclear about anything in this form.

**Procedures**-  There are a number of techniques used by our team that may be chosen.  Appointments may include nutrition consults, nutritional supplements, meditation, herbal medicine, health coaching, Reiki therapy (in-person or virtual) & exercise recommendations, etc. This informed consent extends to our staff (employed or contracted). Additionally, there may be referrals to other associated outside doctors/practitioners as necessary, and their treatment should involve the same informed consent with disclosure of risks and benefits as is being done here.  For example, there can be permanent pain as a side effect of surgery as one possible consequence of that procedure.

**Updates to Informed Consent** All current updates to our Informed Consent will be immediately applicable to you & all previous signers and posted on the Ready To HealWell HP website and in our customer management software. You may view them there or request an updated copy emailed to you at any time.

Coaching/consultation services policies

No Guarantee - Results Dependent on Consultant

We can not guarantee results but will share good practices that have been effective in our experience and in practice by those we have coached and worked with over the years. It will always be incumbent on you to “do the work”, to do your research and take action steps.

 

Not Legal Advice - Not Tax Advice

Our team may share experience and practical stories based on their practice or those of clients they have coached or what is considered standard in the industry. However, we are not an attorney and none of the advice shared constitutes legal or tax advice. Please consult legal advice or tax advice when/as needed and note that the laws may different by your county, state or country and often differ by medical license.

 

Updates to Policies

All current updates to our Policies will be immediately applicable to you & all previous signers and posted on the Ready To HealWell HP website or in our customer management software. You may view them there or request an updated copy emailed to you at any time.

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